Institute for Healthcare Improvement
  • Boston, MA, USA
  • Salary
  • Full Time

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For more than 25 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at


Position Description:

The Chief Human Resources Officer (CHRO) is responsible for developing and executing IHI's human resource strategy in support of the overall mission and strategic direction of the Institute, specifically in the areas of organizational equity, joy in work, employee well-being, continuous workforce improvement and planning, talent acquisition, change management, performance management, succession planning, training and development, total rewards, and policy development and compliance. The CHRO provides strategic leadership by formulating and articulating HR needs and plans to staff; by serving on the Executive Team; and by supporting the Board of Directors' Human Resources Committee in its governance of key HR issues.

Position Responsibilities:

  • Lead the process of developing robust HR policies and strategies for IHI as a global not-for-profit organization while ensuring adherence to the IHI values throughout the organization
  • Oversee and communicate HR plans and strategies to support the achievement of the overall business strategy and objectives through IHI's values of equity, trust, courage, and love, while also creating joy in work and positioning IHI as a great place to work
  • Function as a strategic business partner to the executive/senior management teams regarding key organizational and management issues
  • Oversee the development and implementation of strategic recruiting, talent retention, and succession programs for our global organization; continue to build and create a more diverse, inclusive, and equitable culture where all staff can thrive
  • Oversee the development, implementation, and improvement of global total rewards programs, including compensation and benefits plans
  • Lead the development and implementation of HR policies that comply with federal, state, and local laws in the regions we work
  • Direct the budget and other financial measures of the Human Resources function
    Support the evolution of HR information systems to improve efficiency and drive effective decision-making

Position Knowledge, Skills, and Abilities:

  • Knowledge of Human Resources laws, concepts, strategies, and management skills relevant for a global health organization
  • Excellent written and verbal communication and presentation skills
  • Ability to manage oneself and one's team with the utmost ethical conduct and in accord with IHI's values
  • Knowledge of business strategy and concepts, especially as they apply to the HR function
  • Ability to think and plan strategically
  • Superior leadership and interpersonal skills and abilities, particularly in the areas of emotional intelligence, conflict resolution, and change management
  • Ability to analyze and problem solve at all levels
  • Strong personal effectiveness, credibility, and accountability
  • Expertise and demonstrated commitment to workplace diversity, inclusion, and equity
  • Familiarity with improvement science and methods (or commitment to learning them)

Related Competencies

  1. Equity Lens
  2. Ethical Practice
  3. Relationship Management
  4. HR Expertise and Leadership
  5. Global & Cultural Awareness
  6. Critical Evaluation
  7. Thought Partnership
  8. Communication

Position Qualifications:

  • Minimum of 10 years of HR experience required with at least 5 years in a senior leadership role
  • At least 5 years of HR experience in a global organization required
  • Bachelor's degree required; Master's degree preferred
  • Human Resources Certification (SHRM, HRCI or other) preferred
  • Experience leading, and commitment, to organizational diversity and inclusion efforts required

AAP/EEO Statement

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, political beliefs, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.   


Institute for Healthcare Improvement
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