Institute for Healthcare Improvement
  • Cambridge, MA, USA
  • Contract

IHI is a leading innovator in health and health care improvement worldwide. For more than 25 years, we have partnered with an ever-growing community of visionaries, leaders, and front-line practitioners around the globe to spark bold, inventive ways to improve the health of individuals and populations. Together, we build the will for change, seek out innovative models of care, and spread proven best practices. When it comes to raising the quality of health for all, IHI sees boundless possibilities, and while we see the walls in front of us, we will not rest until we reach the other side.        

Position Description:

An Improvement Advisor (IA) is an expert in the art and science of improvement who designs approaches to improvement and works, instructs, and provides strategic as well as tactical guidance to senior leaders, managers and teams on all aspects of the science of improvement (SOI) including approaches or models for improvement, concepts, methods, and tools.

Position Responsibilities:

The IA work closely with Project Directors, Project Managers, and expert Faculty on initiatives designed to build capacity and capability for the SOI and/or results-oriented projects. These initiatives require the IA to:

  • Develop the project's measurable aims and goals (i.e., How good does the team want to be and by when do they expect to achieve this result?)
  • Create an improvement project's technical framework, including:
    • Driver diagrams, conceptual models and change packages
    • System maps (e.g., linkage of process maps and logic maps)
    • Develop measurement strategies, including:
      • Helping a team move form concepts to specific measures
      • Building clear operational definitions for the measures
      • Designing data collection plans with special emphasis on stratification, sampling options, and the frequency and duration of data collection.
      • Explaining to leaders and teams why plotting data over time is preferable to comparing two points in time (e.g., pre-post comparisons) or red/yellow/green performance ranking.
      • Applying statistical process control (SPC) methods and tools to the team's work with special emphasis on run chart and Shewhart chart construction and interpretation. Knowledge of and experience with advanced Shewhart charts (e.g., t and g charts, CUSUM and EWMA charts) is highly desired.
      • Guiding teams in the design and execution of planned experimentation (aka design of experiments)
      • Creating logical and well-designed visual displays of data
    • Explain the nature and application of the IHI Model for Improvement (MFI). This includes being able to clearly describe and explain the 3 questions in the MFI and the PDSA cycle as well as being able to provide examples of how teams have addressed the 3 questions and developed PDSA tests.
  • Explain the sequence of improvement (i.e., testing, testing under different conditions, implementing, scale-up and spread) and the activities associated with each step in the sequence.
  • Coordinate the tracking of team progress towards meeting the How good? And By when? Aim statement.
  • Design and adjust SOI curriculums for various workshops and training sessions
  • Teach and coach on all aspects of the SOI including history, concepts, methods and tools.
  • Work with IHI Research and Evaluation team to organize and summarize improvement project results.
  • Link individual team and collaborative initiatives with IHI strategic goals and objectives.


Position Knowledge, Skills, and Abilities:

  • Ability to live and work in South Africa for a minimum of at least 2 years; ability to understand and work on QI in the local context and work well with the Africa Regional team.
  • Strong background in the SOI with particular expertise in understanding, explaining, and applying the works of Drs. Shewhart, Deming and Juran.
  • Experience working in health and social care service industries is a definite asset but not an absolute requirement.
  • Strong project management skills, including the use of Gantt charting and other program evaluation review techniques and the ability to deliver reliable results within agreed upon timelines
  • Excellent interpersonal communication skills. Ability to communicate effectively with senior leaders, managers and front-line staff.
  • Ability to work independently yet think strategically and be able to fit into team-based assignments.
  • Ability to balance project resources while being sensitive to changing client demands.
  • Strong oral presentation skills and comfort in presenting to small and large groups.
  • Strong writing skills which allow the individual to write for a variety of publication and formats including academic journals, IHI published White Papers, IHI blogs and popular formats (e.g., trade journals).
  • Extremely strong quantitative skills. This includes being able to differentiate enumerative from analytic studies, teach and apply SPC methods and tools, standard QI tools such as tools for organizing data, understanding systems and processes, analyzing data and understanding relationships with scatter plots, 2-way tables and relational diagrams.
  • Ability to work with SPC and other data analytic tools/software packages as well as expertise in the use of Microsoft Office suite of products.
  • Willingness to travel domestically. Willingness to travel internationally is a distinct plus.
  • Work is performed remotely from your own location, and on-site at client & conference venues.

Position Qualifications:

  • Bachelor's degree required, master's degree or higher a plus.
  • Experience working in health and social care settings is highly desirable but not essential.
  • Successfully completed the IHI Improvement Advisor Professional Development program or an equivalent course of study.
  • A minimum of 5 years of working with improvement teams.
  • A minimum of 2 years of experience teaching the SOI concepts, methods and tools to teams and management groups.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, political beliefs, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. 

Institute for Healthcare Improvement
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    By clicking the button above, I agree to ApplicantPro's Applicant Information Use Policy.

  • Sign Up For Job Alerts!

  • Share this Page
  • Facebook Twitter LinkedIn Email

Image Map

Logo Log In/Register Extranet Newsletter Sign Up Blogs Careers Home About Us Topics Education Resources Regions Engage With IHI