Institute for Healthcare Improvement
  • USA
  • 38950-70050
  • Salary
  • Part Time

Communications Director, Equity Initiative

Part Time- 20 hours/week

(Contract Through April 2024)

About IHI

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at

Position Summary:

Reporting to the Director of Public Relations and Communications, and strong partnership with the Rise to Health Coalition leadership, the Communications Director, Equity Initiative will oversee the planning, execution, and measurement of the communications strategy for the Rise to Health Coalition by collaborating with internal IHI departments, external vendors, and organizational partners for the initiative.

Position Responsibilities:

Responsibilities include but are not limited to the following:

Communications Strategy and Execution

  • Strategy
    • Serve as IHI's communications lead on all strategy related to the RTHC including:
      • Creation and update of communication plan that supports the initiatives end goals
      • Steering agency and partner decisions that support the communications plan
      • Ensuring that all communication products and channels fully align with and advance the mission and goals of the Coalition
    • Contribute to the work of Narrative Transformation that is in service to the Coalition but owned by AMA/Race Forward.
    • Measure performance of key metrics to show the success or points to be pivoted before, during and after the project
  • Execution
    • Writing and Editorial
      • Write, edit, and proofread compelling op-eds, fact sheets, briefs, blog posts, bulletins, marketing emails, digital content, press releases, and Coalition collateral, etc.
      • Synthesize and translate complicated material into clear and simple language for a variety of audiences
      • Coordinate with IHI's marketing and branding teams to procure assets and assistance in support of the Coalition
    • RTHC Website
      • Working with IT, direct any work related to the RTHC website ensuring it aligns with the communications strategy for the Coalition

Relationship and Vendor Management

  • Communications Agency
    • Manager the relationships with the communications agency to drive deliverables
    • Act as the decision maker on all strategic and operational decisions that meet project needs
  • Partner Management
    • Collaborate with the AMA's senior communications team to drive consensus on all communications activities
    • Manager partner phone calls by working with project support staff to create and facilitate meeting agendas that push for collaborative decision making

Other Duties as Assigned

Position Knowledge, Skills, and Abilities:

  • Ability to write content for multiple different audiences, in different formats
  • Knowledge of how to measure the performance of the communications function
  • Ability to disseminate complex information into easy-to-understand communications
  • Understanding of marketing tactics and superb execution skills
  • Ability to create content that maps to stages in a buyer journey
  • Understanding of customer segments and the ability to develop compelling and relevant content per segment
  • Excellent organizational and project management skills
  • Extremely strong writing skills and proofreading abilities, with an attention to detail
  • Ability to motivate stakeholders for tight deadlines and buy in to strategic plans
  • Ability to facilitate discussions with all audiences in meetings (virtually and in-person) to define to clear next steps
  • Excellent interpersonal skills
  • Ability to manage external agencies/vendors
  • Strong delegation and time management skills
  • Ability to focus and produce in a remote environment
  • Commitment to IHI Values
  • Commitment to equity, anti-racism, and the improvement of societal systems

Position Qualifications:


  • Formal education in Communications or related field or equivalent work experience
  • 7-9 years' experience in a marketing or communications role
  • Experience managing an external agency or vendor
  • Proficiency with office systems and computers, including Word, Excel, PowerPoint
  • Must have a passion for IHI's mission and a mission-driven approach


  • Experience communicating about diversity, equity, and inclusion (strongly preferred)
  • Experience with HubSpot, Google Analytics, and content management systems/website authoring

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, discounted MBTA passes, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, a paid week off between Christmas and New Year's Day, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

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