Institute for Healthcare Improvement
  • USA
  • 63200-101000
  • Salary
  • Full Time

Instructional Designer (Remote)

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For more than 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at

Position Summary:

Reporting to the Instructional Design Manager, the Instructional Designer serves as an integral member of the instructional design team. Their role, working along with SMEs is to create immersive learning using instructional design methodology. The Instructional Designer will be responsible for creating content within a standard template/theme. This includes adhering to timelines and milestones for each course and ensuring all course content meets compliance and equity standards set by the Quality Control Team. Course development will be a combination of online, hybrid, and in-person courses with a focus on a virtual first approach in alignment with IHI's strategy.

Position Responsibilities:

Instructional Design

  • Use the instructional design process to build educational courses
  • Guide, plan, and measure the entire course life cycle from leading kickoffs to rollout
  • Ensure use of Bloom's taxonomy for learning objectives
  • Build robustly interactive and immersive learning experiences which:
    • Are rooted in andragogy, as opposed to pedagogy, with focus on the 7 principles
    • Surpass our IHI's Gold Standard
    • Create 'a-ha' moments, situational awareness, branching scenarios, and immersive learning
    • Have a course layout and flow is both simplistic and logical by using IHI standard templates
    • Are aesthetically pleasing (content layout, images, color palette, font)
  • Adhere to test writing standards when composing pre-test, post-tests and knowledge checks.
  • Manage SME relationship and conduct frequent and meaningful SME meetings
  • Build 3D/VR course objects for medical/healthcare topics
  • Participate in weekly ID team meetings and team building meetings with the Instructional Design Manager
  • Adhere to course maintenance schedules for new builds, revamps, and refreshes to include: KPIs, timelines, milestones, and interactions


  • Collaborate with LMS team on all LMS matters
  • Adhere to all guidelines for course creation (shell and all content) within the LMS
  • Ensure proper CSS is used for all LMS course offerings
  • Follow standards for LMS course layouts including discussion boards, bulletin boards, quizzing, weekly content, conferencing, and cohort collaboration
  • Evaluate course feedback using appropriate Kirkpatrick levels

Skills, Knowledge, Abilities:

  • Deep knowledge of adult learning theory and agile processes
  • Ability to create effective courses in authoring tools (such as Articulate 360 suite or Captivate)
  • Through understanding of Bloom's taxonomy and its application to education
  • Ability to take a course through its entire life cycle using an agile process
  • Ability to make decisions both independently and collaboratively as a team member knowing when additional leadership approval is needed
  • Strong project management skills, including ability to update project management software
  • Excellent interpersonal communication skills, ability to communicate with health care, community workers, faculty, and partners at all levels
  • Proven organizational skills with the ability to manage projects independently
  • Ability to adapt quickly to manage the course development process and deliver completed courses on time
  • Ability to work cross functionally across multiple disciplines within the company
  • Strong ability to understand cultural diversity and lead accordingly
  • Ability to work independently and manage self towards goals, while being a genuine team player
  • Strong writing skills- ability to produce written reports that succinctly describe activities, articulates insights and challenges
  • Commitment to IHI Values
  • Commitment to equity, anti-racism, and the improvement of societal systems

Position Qualifications:


  • Bachelor's degree or equivalent work experience
  • Experience working in a remote environment
  • 3-5 years instructional design experience with demonstrated ability to work independently and move self towards goals
  • Prior experience
    • Managing the full life cycle of course creation
    • Teaching in person and online courses/classes
    • Creating:
      • Interactive/immersive eLearnings
      • Courses/classes for Health Care Industry
  • Demonstrated success using the following systems:
    • LMS (such as Canvas or TopClass)
    • Modern Authoring Tools (such as Articulate or Captivate)
    • Microsoft Office Suite
    • Project Management Software/Tools
  • Commitment to equity, anti-racism, and the improvement of societal systems
  • Commitment to IHI values


  • Master's Degree in adult learning theory, education, or other relevant subject area
  • Prior experience creating 3D/VR learning objects
  • Familiarity with IHI's Professional Development offerings and a keen interest in advancing the professional development of the workforce to ensure safe, quality care

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, discounted MBTA passes, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, a paid week off between Christmas and New Year's Day, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, political beliefs, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

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