Institute for Healthcare Improvement
  • Boston, MA, USA
  • Salary
  • Full Time

About IHI

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at

Position Summary:

The Information Technology (IT) Director position reports to the VP of IT and is responsible for the leadership of IT environment and overall integrity of IHI's infrastructure and ongoing operation. The overall leadership include managing the relationship with Managed Service Provider, driving the infrastructure strategy (closely linked to IHI's overall IT strategy), and managing the seamless integration of IT services into the larger IHI environment. The technical work will include oversight of physical and virtual networks, servers, laptops, workstation, printers, A/V equipment, tickets and other computing equipment including managing the managed services resources and partner relationship.

Position Responsibilities:

  • Leadership:
  • Align IT end user services strategy and infrastructure strategy with overall IT goals, as well as IHI organizational goals.
  • Oversee and drive all adoption of end user productivity tools, infrastructure and networking projects, including budget management.
  • Maintain accounts and reconcile monthly numbers to the budget
  • Manage vendor/partner relationships, contracts, and license compliance.
  • Manage, define and update core IT policies and standards
  • Manage IT audit recommendations and follow up
  • Budget management and planning
  • Define and lead improvement efforts for your area.
  • Technical responsibilities:
  • Manage and support IHI computer operations, infrastructure, desktop support, network administration, user services, information security and data center.
  • Participate in the development and implementation of strategies for upgrade, expansion, disaster recovery planning, continuous improvement and preventive maintenance of all IT systems.
  • Responsible for the introduction of new systems and hardware/software rollouts
  • Ensure that company assets are tracked and maintained responsibly
  • Stay abreast of changing technologies and practices and their impact on our business
  • Be on call 24/7/365 to support the business
  • Support disaster recovery plans
  • Manage back-up, archiving and security systems
  • Ensure IHI's Information Systems are in compliance with pertinent regulations
  • Research and recommend new technologies
  • Other duties as assigned

Position Knowledge, Skills and Abilities:

  • Thorough understanding of and previous experience with :
  • Software licensing
  • MS Active Directory
  • VOIP phone systems
  • Mobile platforms and enterprise integration
  • Microsoft Office and Office 365
  • Networking - DNS, Switches, Firewalls and Routers
  • ITIL framework and security best practices
  • Familiarity with:
  • System Center Services
  • Windows Update Server (WUS)
  • SMTP
  • MS SQL Server
  • PCI, FISMA, and WISP compliance and their business impact
  • Business continuity best practices
  • Ability to manage a team of IT professionals and strong contractor/partner management skills
  • Ability to work independently and in a team environment
  • Ability to work with a team approach and in a service-oriented manner
  • Ability to deliver results and present via data/metrics
  • Ability to provide and receive constructive feedbacks and concerns
  • Ability to deliver world-class customer service and a strong desire to help

Position Qualifications:

  • Bachelor's degree in Computer Science, MIS, Engineering or related discipline required; Master's degree preferred
  • At least 7 years of experience working in an IT setting, 2-3 years of management experience required
  • Ability to collaborate with and support broad range of staff
  • Strong organizational skills with ability to prioritize in a dynamic, fast-paced environment
  • Strong interpersonal and customer service skills
  • Strong understanding of Microsoft technologies including Azure hosting and Office 365 suite required
  • Commitment to IHI Values
  • Commitment to equity, anti-racism, and the improvement of societal systems

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, discounted MBTA passes, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, Summer Fridays, a paid week off between Christmas and New Year's Day, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

Institute for Healthcare Improvement
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