Institute for Healthcare Improvement
  • USA
  • $62,000-99,000
  • Salary
  • Full Time

IHI is a leading innovator in health and health care improvement worldwide. For more than 30 years, we have partnered with visionaries, leaders, and front-line practitioners around the globe to spark bold, inventive ways to improve the health of individuals and populations. Recognized as an innovator, convener, trustworthy partner, and driver of results, we are the first place to turn for expertise, help, and encouragement for anyone, anywhere who wants to change health and health care profoundly for the better. Learn more at

As an integral IHI team member, the Senior Project Manager is responsible for successful operational planning and implementation of a portfolio of project and programs, primarily consisting of grants administration for several large IHI initiatives. This includes the day-to-day management of all activities and interactions within a given project (s). The Senior Project Manager works closely with internal IHI teams, faculty, and customers (individuals and organizations) to ensure delivery of the most effective and efficient programs and services to drive the improvement of health and health care outcomes worldwide.

Position Responsibilities:

Grant Management Responsibilities:

  • Manage the overall system of grantmaking to physician practices, hospitals, and other improvement teams in the field to assist in their improvement efforts as part of several large-scale IHI initiatives
  • Accountable for grant reporting to funders on the use and distribution of funds
  • Oversee and manage operations for sub-granting process
  • Ensure recipients of funds are in compliance with administrative requirements, including accurate and timely reporting of deliverables
  • Facilitate the advisory/review board for applicants
  • Act as the key contact for all recipients including communication on requests for funding, distribution criteria, reporting, etc.
  • Responsibilities may include:
    • Supervise direct reports and/or mentor other project staff, as needed
    • When appropriate, lead internal improvement teams to support operational excellence
    • Contribute to organizational knowledge base to ensure organization-wide standard work

General Responsibilities of Senior Project Managers at IHI include:

  • Design, develop, and drive program/project workplans and activities to achieve desired results
  • Ensure the delivery of high-quality work products in a timely manner
  • Plan, implement, and monitor all project workstreams
  • Develop and manage program/project budgets to meet financial goals
  • Provide budgetary reports to IHI management, including escalation and problem solving to meet current and future objectives
  • Work with internal stakeholders to manage and improve standard organizational processes, such as faculty contracting, accreditation, and results reporting
  • Work with faculty and other project staff to design and revise content offerings and supporting materials
  • Plan project activities, including in-person meetings, teleconferences, and web seminars
  • Build and proactively manage relationships with customers, partners, funders, staff and faculty
  • Act as a key liaison/communication link between project teams (directors, faculty, improvement advisors, IHI staff), IHI Management, customers, and other IHI departments
  • Oversee knowledge and document management processes for programs/projects, including connecting across the organization
  • Act as a "steward of improvement"-use quality improvement tools to continuously improve all processes
  • Facilitate internal and external program/project meetings (when appropriate) to meet desired outcomes
  • Proactively manage and adjust their portfolio of projects and responsibilities given workload changes, timelines, and organizational priorities
  • Effectively delegate to and develop project coordinators, interns, and other staff
  • Write and edit reports and publications for internal and external use

High-level Project Management:

  • Understand and drive towards project results and overall strategy; continuously identify opportunities to alter path to meet current and future objectives Designing and co-developing project activities to drive toward project results.
  • Build strong relationships with customers, faculty, and IHI leaders; manage complex and difficult situations while maintaining the relationship
  • Hold yourself responsible for the vitality of the project (team dynamics, faculty relationships, financial goals); Possess a level of comfort acting autonomously and making decisions related to the project.
  • Facilitate high-level internal and external meetings to meet desired outcomes
  • Establish new systems or leverage existing systems to manage complex project budgets, modify projects and strategies to meet financial goals, and proactively report to and communicate with IHI management
  • Act as a and representative for the work area to internal and external customers, for example, speaking about programs/projects at external conferences and IHI events

Position Knowledge, Skills, and Abilities:

Must possess all Project Manager knowledge, skills, and abilities (listed below) in addition to:

  • Proficiency with grant evaluation
  • Ability to manage complex budgets and financials
  • Strong budgetary and financial management skills
  • Experience working in health equity or commitment to learn
  • Comfort around external customers, faculty, and IHI management
  • Strong negotiation, conflict management, and difficult conversation skills
  • Strong presentation development and delivery skills
  • Political savvy-ability to maneuver through complex political situations effectively and sensitively
  • Ability to supervise or mentor project staff to meet both individual development and organizational goals
  • Ability to develop and meet programmatic goals (financial, customer satisfaction, results)
  • Strong facilitation skills
  • Knowledge of and ability to apply improvement methodology; continuous improvement mindset
  • Commitment to IHI Values

Project Manager Knowledge, Skills, and Abilities:

  • Strong project management skills, including being detail-focused and managing towards aggressive timelines
  • Ability to think strategically - understand the big picture and proactively identify next steps, ability to optimize system and resources to achieve deliverables
  • Ability to navigate difficult situations, including seeking input, escalation, and problem solving
  • Ability to meet programmatic goals (financial, customer satisfaction, project results)
  • Effective decision-making skills
  • Ability to manage up and adapt approaches to meet project goals
  • Ability to build, lead, and motivate effective teams
  • Ability to work independently and manage self towards goals, while being a genuine "team player"
  • Willingness to undertake tasks at all levels when necessary
  • Excellent communication skills (both interpersonal and written)
  • Effective facilitation skills
  • Continuous improvement mindset
  • Ability to balance multiple projects and teams and prioritize effectively
  • Ability to work in a fast paced, sometimes ambiguous, environment
  • Ability to learn and use new systems and technology

Position Qualifications:

  • Bachelor's degree required or equivalent work experience
  • Five to seven years previous work experience in a professional environment required
  • Prior grant management experience required
  • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook required
  • Experience or knowledge of health care and business processes required

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, discounted MBTA passes, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, Summer Fridays, a paid week off between Christmas and New Year's Day, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

Institute for Healthcare Improvement
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
  • Facebook Twitter LinkedIn Email

Image Map

Logo Log In/Register Extranet Newsletter Sign Up Blogs Careers Home About Us Topics Education Resources Regions Engage With IHI