Institute for Healthcare Improvement
  • USA
  • $89,500-161,000
  • Salary
  • Full Time

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For more than 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.

As an integral IHI team member, the Project Director is responsible for the successful planning and execution of a portfolio of projects. The Project Director leads the project team, faculty, Improvement Advisors, and Sr. Sponsor to deliver the most effective and efficient programs, projects, and services to improve health and health care outcomes worldwide.

Position Responsibilities:

  • Leadership and Relationship Management
    • Lead effective teams to achieve desired results
    • Build and maintain strong relationships with customers, partners, and faculty; negotiate difficult conversations to a desired end while maintaining trust and respect
    • Mentor and develop staff to reach their highest potential
    • Optimize work and projects and programs for overall organizational success
    • Provide thought leadership to one or more of IHI's content areas
    • Actively promote the diversity of IHI's faculty and staff by identifying and developing emerging leaders from projects and programs
  • Project Direction and Design
    • Drive project design, including conversations with customers and funders, developing proposals, etc. (in conjunction with New Business)
    • Lead the development of the the overall vision and strategy for a project/program
    • Establish clear project goals that can be tracked and summarized over time
    • Lead the timely completion and adaptation of the IHI Five Core Design Components for Results-focused projects
    • Work with the Project Manager to support project timelines, budgets, and deliverables
    • Design and improve program/project activities, including modifying program/project structures, creating curricula, designing trainings and agendas, and testing new approaches to meet desired goals
    • Lead and facilitate high-level external meetings (virtual and in-person)
    • Along with Improvement Advisors, teach and apply IHI's core methodology (e.g., improvement science) to accelerate customer/partner results; coach individual teams to maintain pace
    • In collaboration with the Improvement Advisor, review and analyze individual and collective team data and reports and make recommendations in project content and coaching to achieve results
  • Content Development and Dissemination
    • In coordination with PDT, Portfolios, and Regions, identify and develop new opportunities for IHI content, programs, or products
    • Develop and execute dissemination plans, including writing blogs, publishing articles with faculty and presenting at conferences
  • Act as a spokesperson and representative for the project/program; present at meetings, external visits, and IHI conferences

Position Knowledge, Skills, and Abilities:

  • Knowledge of and experience with one or more of IHI's content areas
  • Knowledge of health care leadership in the United States and/or Europe preferred
  • Project management skills, including being detail-focused and managing towards aggressive timelines
  • Able to maneuver through complex political situations to achieve desired outcomes
  • Ability and skill to drive and achieve quality results within complex, time constrained goals
  • Familiarity with grants and other complex funding arrangements a plus
  • Excellent communication skills (both interpersonal and written), including superior presentation skills
  • Able to think about whole systems, rather than optimize for one part
  • Create a compelling vision and build motivation with internal and external teams
  • Negotiation, decision making, and delegation skills
  • Able to effectively coach and motivate customer teams and staff
  • Drive to effectively develop self and others
  • Must be an approachable mentor, employee advocate, and team leader
  • Able to actively support, communicate, and teach the unique culture and values of the Institute for Healthcare Improvement
  • Commitment to IHI values
  • Commitment to equity, anti-racism, and the improvement of societal systems.

Position Qualifications:

  • Bachelor's degree required; advanced degree highly preferred
  • Must have seven to ten years experience working in a team within a complex, professional environment
  • Three to five years of experience leading teams of professionals preferred
  • Ability to and interest in travel when travel restrictions are lifted
  • Experience or knowledge of health care required, either in the United States or Europe
  • Working knowledge of Microsoft Word, Excel, PowerPoint is required
  • Training and experience with Improvement Science required

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, discounted MBTA passes, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, Summer Fridays, a paid week off between Christmas and New Year's Day, wellness and wellbeing time, and other special programs to support employee wellbeing.


IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, political beliefs, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

Institute for Healthcare Improvement
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