Institute for Healthcare Improvement
  • USA
  • $49,500-73,300
  • Salary
  • Full Time

IHI is a leading innovator in health and health care improvement worldwide. For more than 30 years, we have partnered with visionaries, leaders, and front-line practitioners around the globe to spark bold, inventive ways to improve the health of individuals and populations. Recognized as an innovator, convener, trustworthy partner, and driver of results, we are the first place to turn for expertise, help, and encouragement for anyone, anywhere who wants to change health and health care profoundly for the better. Learn more at

As an integral IHI team member, the Associate Project Manager is responsible for supporting Project Managers and Directors by assisting with tasks as needed for the management of all activities in a portfolio of projects. The Associate Project Manager works closely with internal IHI teams, faculty, and customers (individuals and organizations) to ensure delivery of the most effective and efficient programs and services to drive the improvement of health and health care outcomes worldwide.

Position Responsibilities:

  • Logistics management:
    • Manage logistics effectively and efficiently for programs and offerings
    • Schedule and coordinate in-person meetings, teleconferences, and web seminars
    • Manage contracts with faculty and facilitate contracting, addendum, and renewal processes when appropriate.
    • Coordinate internal and external onsite visits, and ensure that staff, faculty, and external partners have been appropriately briefed and provided proper preparation materials
  • Team communications and relationships:
    • Act as a key liaison/communication link between project teams (Project Manager, Director, Faculty, Improvement Advisor, IHI staff), IHI Management, customers, and other IHI departments
    • Plan, monitor and disseminate project communications in a timely manner
    • Develop and foster relationships with customers, partners, and faculty
    • Produce clear and concise meeting minutes, and proactively identify next steps from discussions to move project workstreams forward
    • Answer emails and requests clearly and promptly
    • Ability to navigate difficult situations, including seeking input, escalation, and problem solving
    • When appropriate, support the planning and creation of written materials such as newsletters, slides, and other project documents
  • Project support:
    • Support project team to design, develop, and drive program workplans to achieve desired results
    • Work with faculty and other project staff to ensure coaching/teaching materials are edited, uploaded and shared with appropriate audiences and teams in a timely manner
    • Manage basic project budgets or support budget management when appropriate
    • Provide assistance to Project Manager or Director in facilitation of internal and external project meetings (when appropriate) to meet desired outcomes
    • Work with team members to prioritize and to timely and accurately complete project tasks
    • Understand and anticipate project needs and work with teams to mitigate potential road blocks
  • Act as a "steward of improvement"-use quality improvement tools to continuously improve all processes, and when appropriate support other teams in improvement efforts

Position Knowledge, Skills, and Abilities:

  • Ability to be detail-oriented
    • Highly organized and skilled at managing numerous details for multiple projects
    • Ability to read and interpret basic project budgets
  • Ability to manage and prioritize work
    • Ability to multi-task and prioritize, establish timelines and meet deadlines
    • Ability to organize and plan work so that the most critical tasks are addressed first
    • Ability to adapt to unanticipated events and implement plans/structures for accomplishing work
    • Dedicated to meeting the expectations and requirements of internal and external customers
    • Capable of remaining composed under pressure
  • Ability to be proactive
    • Ability to anticipate needs of a project/department and work to meet those needs
    • Ability to work independently with minimum guidance, when necessary
  • Possess high level problem-solving skills and can think quickly to identify potential solutions
  • Excellent interpersonal communication (verbal and written)
  • Ability to foster and maintain effective relationships
    • Commitment to treating all individuals with respect
    • Ability to relate well to others and build appropriate rapport
    • Willingness to work in teams
  • Strong interest in self-development

Position Qualifications:

  • Bachelor's degree or equivalent experience required
  • Previous work experience in a professional environment
  • Fluency in Portuguese and/or Spanish preferred
  • Proficiency with Microsoft Word, Excel and PowerPoint required
  • Experience or knowledge of health and/or health care helpful
  • Commitment to IHI's values

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, discounted MBTA passes, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, Summer Fridays, a paid week off between Christmas and New Year's Day, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

Institute for Healthcare Improvement
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