Institute for Healthcare Improvement
  • USA
  • $49,500-79,000
  • Salary
  • Full Time

Human Resources Talent Coordinator

(Fully Remote)


The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.


Position Summary:

The Human Resources Talent Coordinator will provide support to the human resources (HR) talent management and development center of excellence. This position will provide customer service to staff as related to new hire questions, orientation, training and development, cyclical process questions, and employee departures. This position may also support recruitment efforts as needed.


Position Responsibilities:


Talent Management, Training, and Development

  • Lead short-term and long-term special projects related to talent management and development
  • Support organizational training and development, including coordinating training opportunities, registration, participation tracking, development of content, scheduling, providing resources, etc.
  • Support processes and planning related professional development plans and promotions

Employee Onboarding, Orientation, and Offboarding

  • Coordinate new hire onboarding efforts
  • Coordinate and conduct quarterly employee orientation
  • Conduct check-in meetings with new employees and supervisors
  • Conduct employee offboarding processes, including offboarding requests, exit interviews, metrics, and reporting

HR Communications and Support

  • Communicate and present information/updates both written and verbally to all staff
  • Support interview processes on behalf of the HR team (interviews)
  • Support HR team members and assist with ad hoc projects, as needed
  • Participate in development and execution of HR department goals, objectives, and systems with HR team members
  • Assist Recruiter as needed with requisition process
  • Serve as backup to the HR Operations Coordinator
  • Assist with the conversion of paper, spreadsheet, and legacy processes to digital platforms
  • Research, identify and share best practices related to HR
  • Triage requests coming into the HR team

Position Knowledge, Skills, and Abilities:

  • Must have the ability to address all HR issues with the utmost confidentiality and with decorum.
  • Demonstrated verbal, written, and interpersonal communication skills.
  • Ability to organize, prioritize, meet deadlines, and multitask.
  • Skilled at interacting appropriately with a diverse group of employees and candidates in fast paced environment.
  • Desire to learn and be up to date on current HR practices and trends.
  • Ability to perform with flexibility and with great attention to detail.
  • Excellent problem-solving skills.
  • Commitment to IHI values.
  • Commitment to equity, anti-racism, and the improvement of societal systems.

Position Qualifications:

  • Must have a bachelor's degree or equivalent work experience.
  • At least two years of previous experience within HR required
  • Experience with payroll/payroll systems helpful
  • Must be proficient with MS Word, Excel, PowerPoint, and Outlook
  • Must be motivated to learn and to take on new challenges
  • Experience in a professional services environment preferred

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, discounted MBTA passes, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, Summer Fridays, a paid week off between Christmas and New Year's Day, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

Institute for Healthcare Improvement
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