Institute for Healthcare Improvement
  • Boston, MA, USA
  • Full Time

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at

Position Responsibilities:

  • Support multiple executives in an extremely fast-paced environment
  • Comprehensive maintenance of daily schedule
  • Coordinate calls and meetings across several different time zones
  • Handle incoming phone calls and mail; minimize need for executives to respond to inquiries
  • Logistical arrangements related to travel, including visa/passport applications, checking executives into their flights, and creating detailed itineraries.
  • Production of presentation materials
  • Scheduling meetings and conference calls
  • Preparing expense reports via Concur
  • Formatting, editing, and proofing documents
  • Coordination of new projects and products
  • Maintain current bio and/or CV
  • Manage annual PDP process
  • Developing relationships with faculty, clients, etc.
  • General administrative help - filing, data entry, copying, etc.
  • General research: literature review, benchmarking products and services, interviewing customers, and synthesis into usable materials
  • Planning of meetings for visiting individuals or organizations including presentations, packets, and catering requirements
  • Coordination of major internal department meetings
  • Facilitate communication on behalf of executives during their absence/travel
  • Record notes during requested meetings
  • Timesheet keeping for main executive.
  • Tracks, maintains, distributes, and stores accurate (and sometimes confidential) records for executives.
  • Manage subscriptions and memberships for executives.

Position Knowledge, Skills, and Abilities:

  • Excellent communication skills - ability to communicate with senior-level people
  • Strong writing skills
  • Strong proof-reading skills
  • Self-starter, works well independently with little guidance
  • Ability to juggle and prioritize different projects, set priorities, etc.
  • Strong organizational skills
  • Strong interpersonal skills
  • Ability to accurately process detail-oriented work
  • Composure in high stress situations
  • Ability to work in teams; to learn; and to pitch in when necessary at all task levels

Position Qualifications:

  • Bachelor's degree preferred
  • Previous work experience in a professional environment required
  • Proficiency with office systems including Microsoft Word, Excel, Outlook, and PowerPoint required
  • Experience in, or knowledge of, health care preferred
  • Personal commitment to workplace diversity, inclusion and equity

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, discounted MBTA passes, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, Summer Fridays, a paid week off between Christmas and New Year's Day, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, political beliefs, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

Institute for Healthcare Improvement
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