Institute for Healthcare Improvement

Contract end date: June 30, 2023


The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.


Health systems struggle to reliably provide evidence-based care to older adults. Age-Friendly Health Systems is an initiative of The John A. Hartford Foundation and the Institute for Healthcare Improvement (IHI), in partnership with the American Hospital Association (AHA) and the Catholic Health Association of the United States (CHA), designed to meet this challenge head on. IHI supports hundreds of health systems to learn about and reliably practice a set of evidence-based practices and align care with what matters to older adults and their family caregivers.

As an integral IHI team member, the Project Manager is responsible for working with a team to plan and successfully implement a set of projects. This includes the day-to-day management of all operations and interactions within a given project. The Project Manager works closely with internal IHI teams, faculty, and customers (individuals and organizations) to ensure delivery of the most effective and efficient programs and services to drive the improvement of health and health care outcomes worldwide.


Position Responsibilities:

  • Design, develop, and drive program workplans to achieve desired results
  • Ensure the delivery of high-quality work products in a timely manner
  • Plan, implement, and monitor all project workstreams
  • Develop and manage project budgets to meet financial goals
  • Produce budgetary reports to IHI management, including escalation and problem solving to meet current and future objectives
  • Collaborate with internal stakeholders to manage and improve standard organizational processes, such as faculty contracting, accreditation, and results reporting
  • Collaborate with faculty and other project staff to design and revise content offerings and supporting materials
  • Plan project activities, including in-person meetings, teleconferences, and web seminars
  • Build and proactively manage relationships with customers, partners, funders, and faculty
  • Proactively serve as the communication link between project teams (directors, faculty, improvement advisors, IHI staff), IHI Management, customers, and other IHI departments on progress, risks and mitigation strategies, and successes
  • Oversee knowledge and document management processes for projects, including connecting across the organization
  • Act as a "steward of improvement"- use quality improvement tools to continuously improve all processes
  • Facilitate internal and external (when appropriate) project meetings to meet desired outcomes
  • Proactively manage and adjust their portfolio of projects and responsibilities given workload changes, timelines, and organizational priorities
  • Effectively delegate to and develop project coordinators, interns, and other staff, serving as coach/mentor when appropriate
  • Write and edit reports and publications for internal and external use
  • Support the business development process by contributing to proposal or scope or work development

Position Knowledge, Skills, and Abilities:

  • Strong project management skills, including being detail-focused and managing towards aggressive timelines
  • Strong budgetary and financial management skills
  • Ability to think strategically - understand the big picture and proactively identify next steps, ability to optimize system and resources to achieve deliverables
  • Ability to navigate difficult situations, including seeking input, escalation, and problem solving
  • Ability to meet programmatic goals (financial, customer satisfaction, project results)
  • Effective decision-making skills
  • Ability to manage up and adapt approaches to meet project goals
  • Ability to build, lead, and motivate effective teams
  • Ability to work independently and manage self towards goals, while being a genuine "team player"
  • Willingness to undertake tasks at all levels when necessary
  • Excellent communication skills (both interpersonal and written)
  • Effective facilitation skills
  • Continuous improvement mindset
  • Ability to balance multiple projects and teams and prioritize effectively
  • Ability to work in a fast paced, sometimes ambiguous, environment
  • Ability to learn and use new systems and technology
  • Commitment to IHI Values
  • Commitment to equity, anti-racism, and the improvement of societal systems.

Position Qualifications:

  • Bachelor's degree required or equivalent
  • Three to five years previous work experience in a professional environment required
  • Prior project management experience preferred
  • Proficiency with Microsoft Word, Excel, PowerPoint required
  • Experience or knowledge of health care preferred.

Specific Projects and Responsibilities:

This position is currently fully allocated to the Age-Friendly Health System (AFHS) project.

Specific project responsibilities may include:

  • Manage an IHI sub-grant to support caregivers of older adults
    • Coordinate with prime-grantee organization and IHI team to achieve grant deliverables including:
      • Synthesis of learning from a prototyping initiative
      • Development of an implementation guide
      • Incorporation of caregiver model into Age-Friendly Health System materials
      • Dissemination of caregiver support materials
    • Manage sub-grant budget and reporting
  • Manage an IHI sub-grant to support the spread of age-friendly care in the minute clinic setting
    • Coordinate with partners including prime-grantee (university) and sub-grantee (minute clinic) and IHI team to achieve grant deliverables including:
      • Improvement methods, scale-up and spread support
      • Incorporation of minute clinic content into Age-Friendly Health System materials
      • Submission of findings to a peer-reviewed journal
  • Manage activities related to engaging with the macro-environment to promote age-friendly care, including regulatory, policy, governmental, and technology (i.e. electronic health record) levers
  • Provide general project management support to the IHI Age-Friendly Health System team and the movement

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, discounted MBTA passes, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, Summer Fridays, a paid week off between Christmas and New Year's Day, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, political beliefs, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.

Institute for Healthcare Improvement
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