Institute for Healthcare Improvement

Institute for Healthcare Improvement

Position Summary

Project Director, Europe Region

IHI is a leading innovator in health and health care improvement worldwide. For more than 25 years, we have partnered with visionaries, leaders, and front-line practitioners around the globe to spark bold, inventive ways to improve the health of individuals and populations. Recognized as an innovator, convener, trustworthy partner, and driver of results, we are the first place to turn for expertise, help, and encouragement for anyone, anywhere who wants to change health and health care profoundly for the better. Learn more at


As an integral IHI team member and organizational leader, the Project Director is responsible for driving successful planning and execution of projects as well as developing and presenting content in a focused area. The Project Director builds and fosters meaningful, effective relationships with customers, funders, partners, teams, and individual staff members to achieve IHI's mission and develop the next generation of leaders. We envision the Project Director to be a core team member to deliver on IHI's growing portfolio or projects and programmes in Europe.


The Director reports to the Head of Europe and is part of Europe's core leadership team, which includes an Operations Lead and a Senior Director. There is also a technical advisory line to relevant portfolio areas it is predicted that improvement science and safety will be core to the role. The person is also a contributor to the Safety and Improvement Science Portfolios in Europe which may include participating in the portfolio area central meetings as required, as they key contact from Europe to these. The Project Director plays a strategic and implementation role in Europe including strategy/execution, such as project support, leadership, business development as outlined in detail below.


This position conducts customer-facing work (approximately 90%) which requires approximately 40-50% travel.


Position Responsibilities:

  • Project Leadership and Relationship Management
    • Lead effective project teams to achieve desired results
    • Build and maintain strong relationships with customers, funders, partners, and faculty; negotiate difficult conversations to a desired end while maintaining trust and respect
    • Mentor and develop staff to reach their highest potential
    • Optimize work and projects for overall organizational success
    • Provide thought leadership to one or more of IHI's focus areas or content areas
    • Actively promote the diversity of IHI's faculty and staff by identifying and developing emerging leaders from projects and programs
  • Project Direction and Design
    • Drive project design, including conversations with customers, developing proposals, etc. (in conjunction with New Business and relevant Portfolios and Regions)
    • Lead the development of the overall vision and strategy for a project
    • Establish clear project goals that can be tracked and summarized over time
    • Work with the Project Manager to support project timelines, budgets, and deliverables
    • Consult with external organizations and senior leaders to cultivate, test, and implement system improvements
    • Design and improve program activities, including modifying program structures, creating curricula, designing trainings and agendas, and testing new approaches to meet desired goals
    • Lead and facilitate high-level external meetings (virtual and in-person)
    • Apply IHI's core methodology of improvement science (e.g., Model for Improvement, safety, reliability, spread) to accelerate partner results; coach individual teams to maintain pace
    • Review and analyze individual and collective team data and reports and make recommendations in project content and coaching to achieve results, as required
    • Lead the timely completion and adaptation of the IHI Five Core Design Components for Results-focused projects
  • Content Development and Dissemination
    • Identify and develop new opportunities for IHI content, programs, or products
    • Develop and execute dissemination plans, including writing blogs, publishing articles with faculty, and presenting at seminars and conferences
    • Act as a spokesperson and representative for the project; present at meetings, external visits, and IHI conferences


Position Knowledge, Skills, and Abilities:

  • Knowledge of and experience with improvement science, and patient safety
  • Project management skills, including being detail-focused and managing towards aggressive timelines
  • Able to maneuver through complex political situations to achieve desired outcomes
  • Ability and skill to drive and achieve quality results within complex, time constrained goals
  • Excellent communication skills (both interpersonal and written), including superior presentation skills
  • Able to think about whole systems, rather than optimize for one part
  • Create a compelling vision and build motivation with internal and external teams
  • Negotiation, decision making, and delegation skills
  • Able to effectively coach and motivate customer teams
  • Drive to effectively develop self and others
  • Must be an approachable mentor, employee advocate, and team leader
  • Able to actively support, communicate, and teach the unique culture and values of the Institute for Healthcare Improvement
  • Knowledge of the healthcare landscape in Europe
  • Extensive knowledge of the NHS in the UK
  • Understand long-term trajectory of content area and effectively apply appropriate business components and models
  • Understand market and external landscape
  • Apply equity principles to content and team development
  • Able to build and maintain relationships across and outside the organization
  • Experience developing employees and providing effective feedback
  • Understand and apply nonprofit management principles (communication, ethics, leadership project management, people management, financial management, etc.)
  • Ability to navigate transition and change
  • Awareness of internal and external customer needs and expectations, consistently receiving positive feedback
  • Cultural competence and ability to implement best practices in diversity, inclusion, and equity
  • Demonstrate IHI values at all times
  • Ability and desire to travel domestically and internationally 

Position Qualifications:

  • Bachelor's degree required, advanced degree in healthcare or an improvement-related field highly preferred
  • IHI Improvement Advisor graduate with at least 3 years of practice as an IA
  • At least five years' experience working in a team within a complex, professional environment preferred
  • Must be based in the region
  • Healthcare leadership experience in the NHS (UK), including experience leading or managing improvement efforts at an NHS Assistant Director level or above
  • Experience leading staff teams with a high degree of interpersonal and cultural sensitivity and trust
  • Working knowledge of Microsoft Word, Excel, PowerPoint is required
  • Training in or commitment to being trained on equity

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, political beliefs, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. 

Institute for Healthcare Improvement
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